Frequently asked questions

We understand that inviting someone into your home or arranging care for a loved one is a significant decision. Here you will find clear, honest answers to the questions families ask us most often about our companionship and everyday home support services across Buckinghamshire.

Everything you need to know

At C&O Care at Home Ltd, we believe in open communication, transparency, and building meaningful relationships. If you have any further questions or would like to discuss your specific requirements, our friendly team is always here to help.

What services does C&O Care at Home Ltd provide?

We offer non-regulated companionship and practical everyday home support designed to help older adults remain independent and comfortable. Our services include friendly home visits, sharing conversations and hobbies, light housekeeping, shopping, running errands, and accompanying you or your loved one to social outings or medical appointments.

How does your service differ from personal care or nursing?

Our focus is strictly on friendly companionship and practical household assistance. Unlike medical or personal care agencies, we do not provide hands-on assistance such as bathing, dressing, toileting, or administering medication. We are not currently registered with the CQC (Care Quality Commission) and exclusively provide non-regulated support to bring warmth, connection, and reassurance to daily living.

Which geographic areas do you cover?

We provide companionship and home support across Buckinghamshire, focusing primarily on Aylesbury, Bletchley, Milton Keynes, and nearby villages and communities.

Can visits be tailored around individual routines and preferences?

Yes, absolutely. We take time to learn about each person's unique lifestyle, hobbies, and preferred times of day. We arrange our support to fit naturally into your established routine, ensuring you always feel comfortable, respected, and in control.

What are the steps to arrange support with you?

Arranging support is straightforward and gentle: first, get in touch by email or web enquiry. Next, we have a friendly introductory conversation, followed by a free, no-obligation initial consultation. Together, we agree on personalised visiting times and support details, and then we arrange your very first visit.

Will my loved one see the same friendly face each time?

Continuity is central to what we do. We understand how reassuring familiar faces are for older adults, which is why we always strive to provide regular visits with the same companion. This allows genuine, trusting, and comfortable relationships to develop naturally.

What vetting and background checks do your companions undergo?

Every team member is carefully chosen for their warmth, compassion, and reliability. Our rigorous recruitment process includes enhanced DBS (Disclosure and Barring Service) background checks, employment references, and thorough checks of suitability before any visits take place.

How much does home support cost and how is it billed?

Our pricing is transparent and depends on the frequency, timing, and nature of the visits required. We discuss all costs openly during our free initial consultation so that families have complete clarity and peace of mind before making any commitments.

Still have questions for our family team?

We are here to listen, answer your questions, and help you find the right companionship support for you or your loved one. Reach out today to start a friendly conversation.