Privacy Policy

1. Introduction

At C&O Care at Home Ltd, we respect your privacy and are committed to handling your personal information responsibly, securely and transparently.

This Privacy Policy explains how we collect, use, store and protect personal information when you visit our website, contact us or enquire about our companionship and non-medical home support services.

We aim to comply with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.

2. Who We Are

C&O Care at Home Ltd is a family-run companionship and home support company serving Aylesbury, Bletchley, Milton Keynes and surrounding areas.

Company name: C&O Care at Home Ltd
Company registration number: 17559828
Registered in: England and Wales
Website: www.co-careathome.co.uk
Email: info@co-careathome.co.uk

C&O Care at Home Ltd is responsible for deciding how personal information collected for its business purposes is used.

3. Information We Collect

When you contact us or complete an enquiry form, we may collect:

  • Your name and email address.

  • Your telephone number, if you choose to provide it.

  • Details of your enquiry and the support you are looking for.

  • Information you voluntarily share about your circumstances or those of someone you are enquiring on behalf of.

  • Limited technical information generated when you visit our website.

We ask visitors not to submit detailed medical or other sensitive personal information through our general website enquiry form.

4. How We Use Your Information

We use personal information to respond to enquiries, explain our services, discuss suitable companionship and practical support arrangements, communicate with customers and families, and manage our business.

We may also process information where necessary to meet legal obligations or protect the security of our website and communications.

5. Our Legal Basis for Processing

We generally rely on legitimate interests when responding to ordinary enquiries and communicating with prospective customers.

Where necessary, we may process information to take steps at your request before entering into a contract, fulfil a contract or comply with legal obligations.

If information about someone's health or other sensitive circumstances is necessary, we will consider the additional legal requirements that apply before collecting or using it.

6. Sharing Your Information

We do not sell personal information.

We use third-party providers to help operate our website and business communications, including Webador for website hosting and contact forms, and 123 Reg's email service for business communications.

Information may also be shared with authorised service providers or relevant authorities where necessary and lawful.

7. How Long We Keep Information

We keep personal information only for as long as reasonably necessary for the purpose for which it was collected, taking account of the nature of the information, whether an enquiry becomes a customer relationship, and any relevant legal obligations.

We review information and securely delete it when it is no longer required.

8. Keeping Your Information Secure

We take reasonable steps to protect personal information against unauthorised access, loss, misuse or disclosure.

Access to personal information is limited to those who need it for legitimate business purposes.

9. Your Data Protection Rights

Depending on the circumstances, you may have the right to:

  • Request access to your personal information.

  • Ask us to correct inaccurate information.

  • Request deletion of your information.

  • Request restriction of how information is used.

  • Object to certain processing.

  • Request transfer of your information where applicable.

  • Withdraw consent where processing relies on consent.

To exercise your rights, email info@co-careathome.co.uk.

You can also raise a concern with the Information Commissioner's Office (ICO) at www.ico.org.uk.

10. Cookies and Website Services

Our website is built using Webador and may use cookies or similar technologies for essential website functions and, where enabled, analytics or other features.

You can manage cookies through your browser settings. Where consent is legally required for optional cookies, we will provide an appropriate choice.

11. External Links

Our website may contain links to external websites, including Facebook. We are not responsible for the privacy practices of those websites and encourage visitors to read their privacy notices.

12. Changes to This Policy

We may update this Privacy Policy as our business develops or legal requirements change.

Any updates will be published on this page.

13. Contact Us

If you have questions about this Privacy Policy or how your information is handled, please contact:

C&O Care at Home Ltd
Email: info@co-careathome.co.uk
Website: www.co-careathome.co.uk